v1.0

Last updated: 24 September 2026

1. Who we are

1.1 This website and online store are operated by Salt One (“Salt One”, “Salt1”, “we”, “us”, “our”).
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2. What these terms cover

2.1 By using our site or placing an order, you agree to these Terms and our other policies referenced here (including our Privacy Policy, Shipping Policy, and Returns & Refund Policy). If you don’t agree, please don’t use the site.

Note: We only supply consumers. If you’re a consumer, nothing in these Terms limits your statutory rights under UK or EU law.

3. Using our site

3.1 You must be 18 or over to place orders.

3.2 Don’t misuse the site (e.g. upload malware, try to bypass security, infringe IP, or act unlawfully).

3.3 We may suspend or end access if these Terms are breached.

4. Your account

4.1 Keep your login details secure and your information accurate. You’re responsible for activity on your account.

5. Orders & acceptance

5.1 Your order is an offer to buy; we accept when we send the dispatch confirmation.

5.2 We may refuse or cancel orders (for example, where items are out of stock, pricing is wrong, or we suspect fraud). If we’ve taken payment, we’ll refund it.

6. Prices, VAT & payment

6.1 Prices are shown on the product pages and at checkout. We may update prices at any time before acceptance.

6.2 UK orders only: prices include VAT where applicable..

6.3 We accept the payment methods shown at checkout. Payment is taken when your order is placed.

7. Shipping & click and collect

7.1 Delivery options, costs, areas we serve, dispatch times and tracking are set out in our Shipping Policy.

7.2 We ship UK orders from our Cornwall property.

7.3 Collection is not available.

7.4Risk in the goods passes to you when delivered. Title passes when we receive full payment.

8. Returns, refunds & damages

8.1 Please see our Returns & Refund Policy for how to request a return, timeframes, exclusions (e.g. liquids and wicks), and how we handle damaged or missing items. This policy is part of these Terms.

9. Product information & suitability

9.1 We work hard to provide accurate descriptions, SDS/CLP guidance and usage tips. However, every maker’s process is different. Colours, batches and natural materials may vary slightly.

10. Professional use & safety

10.1 Many of our products (e.g. fragrance oils, solvents, waxes) require careful handling. Always read labels/SDS, follow usage rates and safety guidance, and store out of reach of children and pets.

11. Promotions & gift cards

11.1 Promotions, discount codes and gift cards can’t be exchanged for cash, may have expiry dates, and are subject to the terms stated in the offer. We can withdraw or refuse a promotion if it’s being misused. or at anytime.

11.2 We do our best to provide current and correct prices, but sometimes things can go wrong. We reserve the right to cancel your order if this happens.

12. Intellectual property

12.1 All content on our site (logos, images, text, designs) is owned by or licensed to Salt One. You may not copy or use it without our permission, other than for normal shopping and site use.

13. Third-party services & links

13.1 We use Etsy, WordPress and Squareup to power our store and other trusted providers for payments, delivery and analytics. We’re not responsible for third-party websites you access via links; please check their terms and policies.

14. Limitation of liability

14.1 We don’t exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
14.2 Otherwise, to the fullest extent permitted by law:

14.3 We’re not liable for indirect or consequential losses (including loss of profit, revenue, data or goodwill).

15. Warranties

15.1 Except as expressly stated, our products and services are provided “as is”.

16. Force majeure

16.1 We’re not responsible for delays or failures caused by events outside our reasonable control (for example, strikes, carrier issues, raw-material shortages, extreme weather).

17. Prohibited uses

17.1 You agree not to use the site or our products for unlawful purposes; to infringe IP rights; to harass, defame or discriminate; to introduce malware; to scrape or mine data; or to bypass security.

18. Privacy & cookies

18.1 our personal data is handled in line with our Privacy Policy, which explains what we collect and why, including cookies and marketing preferences.

19. Changes to these Terms

19.1 We may update these Terms from time to time. The version posted on this page applies when you use the site or place an order. We’ll show a “last updated” date at the top.

20. Governing law & jurisdiction

20.1 These Terms and any disputes arising out of them are governed by English law, and the courts of England have non-exclusive jurisdiction.

21. Contact

21.1 Email hello@saltone.co.uk