We want you to be happy with your order. If something’s not right, here’s how returns and refunds work.

Returns

You can request a return within 7 days of receiving your order.

Once your return request has been approved, items must be returned within 20 days of delivery.

Items must be unused, in sellable condition, and in their original or secure protective packaging.

You are responsible for any reduction in value of the product if it has been handled beyond what is necessary to inspect it.

Items we are unable to take back

Some products cannot be returned for safety and hygiene reasons if they have been opened:

• Liquids (including fragrance oils, Augeo, hand wash, lip balm and lotions)
• Wicks and reeds

To request a return, please email hello@saltone.co.uk with your order number and details of the item(s) you would like to return.

Refunds

Once we receive and check your return, we’ll let you know if it’s been approved.

Approved refunds are issued to your original payment method. Please allow a few working days for your bank or card provider to process the refund.

Sale items can’t be refunded, but if an item is faulty or damaged, please contact us and we’ll put things right.

Exchanges

We only replace items if they’re defective or damaged. If you need an exchange for the same item, email us at hello@saltone.co.uk

Damaged or faulty goods

If your order arrives damaged, let us know within 3 working days. For liquids, please don’t open the bottle — place it on a scale, take photos, and send them to us.

We’ll arrange a refund or replacement, depending on the product. For fragile items like glassware, we may refund instead of replacing.